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Monday, 28 July 2014

The Heart of Hosted IVR Solutions

The cloud revolution is here and it is here to stay. This reality is evidenced by the way cloud has found its way into most technologies. This growth has resulted in the gradual replacement of standalone legacy IT solutions with the all new software-as-a-service. IVR or interactive voice response has not been spared this upgrading and the result has been hosted IVR solutions.

What is IVR?

In the past, IVR Solutions employed pre-recorded voice prompts as well as menus to present options and information to the caller. The responses were entered by way of a touch-tone telephone keypad. This type of technology can be used to retrieve information such as product details, bank balance, mobile recharge balance, order status and a whole lot more.

IVR solutions have grown to be the backbone of customer contact centers to provide the user with a high quality service and numerous other benefits.

Hosted IVR

The advent of hosted IVR solutions has made it easy for you to equip your business with cutting edge IVR technology without investing the effort and costs associated with legacy solutions. Hosted solutions require no investment in equipment acquisition and maintenance, as all you need is your telephone system, while the IVR solution is maintained by the service provider.

Other factors that favour a hosted solution for your needs include:

     -  Easy expansion – Due to the location of the equipment at the hosting facility, upgrading and down grading becomes an effortless undertaking. It’s as simple as choosing a different package and the service provider will make all the necessary adjustments at their facility.  This ensures that your business always has just what it needs, nothing less and nothing more.
    -   Monitor expenses in real-time – You can quickly work out your ROI in real time with a hosted solution. You can ascertain the precise number of calls, successful calls and abandoned calls among others.
     -  Focus on core-business functions – A hosted solution promises to get rid of excess baggage, allowing you to concentrate on your business. You don’t need to recruit technical personnel to deal with the IVR equipment or devote office space to such a set up.

Other benefits include the ability to move on to new technologies without experiencing a loss in terms of the obsolete equipment. Technology is advancing at a menacing pace and this fact is a reality. You can get IVR services on-line from a reputable company.

Friday, 16 May 2014

Using Technology to Improve Operations within the Justice System

The justice system is one of the institutions whose operations must be highly streamlined to ensure utmost efficiency and transparency. Technology is a critical factor in the improvement of operations within the justice system right from the police stations to the court rooms and the correctional facilities. One such technology that has hit the market is the corrections management software which correctional facilities can make use to enhance their activities.

Justice Systems

Easy handling of institution's tasks:

Correctional facilities are usually heavily burdened with activities ranging from admission of new prisoners, tracking their court progress, administering punishments and releasing prisoners who have since finished their term in the correctional facilities and so on. If all these activities are handled manually, it can become overwhelming difficult for the employees. Delays will be a general problem day in day out and this greatly and adversely impacts the performance of the institution. It is, therefore, for such institutions to seek help from companies such as justice systems corp. to gain access to the appropriate technology.

Fewer mistakes and errors:

Specifically, justice systems corp. usually partner with criminal justice agencies, engineers, prisons, jails and juvenile facilities to integrate as well as maintain electronic security systems. Such technology and corrections management software among many others mainly helps in the elimination of possible errors that so much characterize heavy operations such as those of correctional facilities. Gone are the days when mistakes and errors were a frequent factor in the correctional facilities. With the right software, you will be in a position to handle data and information more accurately leaving little or no chances for errors that could cause problems. For instance, all the prisoners' information is well input in the database making it easier to retrieve whenever it is required. In this case, no prisoner will be released erroneously, and no mistakes will be made during the court proceedings.

Data sharing made easy:

Institutions within the justice system usually have to share information between them. With the proper software, the process will be made easier and faster and, therefore, avoiding any delays and possible errors.

When looking for the correct software, it is important to consider a few factors. For example, you may want to consider looking for a company capable of expanding and improving communication, security and safety systems in your facility. The most important thing, however, is to consider finding a company that has the ability to seamlessly integrate new technology with the existing facilities in your institution.

Thursday, 8 May 2014

Keeping Your Iphone Data Usage under Check

The use of mobile phones has increased considerably in recent years, especially with the emergence of Smartphone. People no longer need a visit to the cyber cafĂ© or wait until they can get to the office to read their mails or update their multiple social media profiles because they can do so using their mobile phones. Data limits are every smart phone user’s enemy. Just a download at a wrong time may send a skyrocketing bill. iPhone has a built in tool that allows one to track his or her data usage, and one can also get free reports from a carrier that gives you a more accurate picture.

Here are three steps on how to check data usage on iPhone:



  • Begin by opening the settings to find the application on the home screen.
  • Tap on the cellular. It’s on the top group of options and then tap general – usage –cellular usage. The display on the screen shows the current period, lifetime, and current period and roaming. Cellular usage also includes wireless data used for web browsing, emails as well as social media.
  • The next step entails scrolling down cellular data usage where information is listed. It is necessary to reset your present period since the information displayed might be inaccurate.


Data usage statistics is extremely important because it helps individuals to get an accurate reading of how they are using their data on their iPhone. Users are required to reset statistics on the first day of their billing cycle. This can be done by tapping the reset button at the bottom of the screen. Computation of data used over a given period of time is simply done by tapping the ‘reset statistics’ button on the menu.
Looking and understanding your data plan is also essential. The data usage app on your iPhone will let you see how much data you have used up to a certain point, but it cannot show how near you are to your monthly or weekly limit. However, you can retrieve this information by entering the code depending on your service provider. In a bit to control your data usage on your phone, you will see ‘data tethered.’ There is no point being confused as this means the class of data used while your iPhone is connected to another device using the individual hotspot feature. Generally, you can make use of the inbuilt data monitoring app on your iPhone to a great advantage. Knowing how to check data usage on iPhone gives you greater control of the amount of data you use when reading emails, doing online research and on social media. There are various data monitoring apps available on the app store that you can download to track the same with some enhanced features added by the developers.

Monday, 9 December 2013

Manage Your Smart Phone's Data.... Smarter way!

What can't a smart phone do these days? From face to face conference calls, to web browsing and network sharing, data is constantly strumming through your mobile device, for which your mobile company charges you. At sign up, you opt for different plans that include data transmission of your preference. However, you are not always aware of how much, or little; you use it until you start downloading new apps and features.


The Ultimate in Control at Your Fingertips

There's an easy solution to keep track of your data consumption and that is with an app called My Data Manager. My data manager app allows for complete control over your usage so you will know when you are drawing close to your limit. It has a unique feature described as a monthly data forecast. Within this forecast, it will give you a hypothetical play by play of where your data usage will be used if you keep what you currently have been functioning. The ultimate goal is to prevent data use overage causing you to pay the difference on your next bill.

My Data Manager App will provide you a data budget. It will provide you with a day to day amount of data that can be used to keep you within your monthly data plan. This includes calculating how much music you can stream per day, how much social networking you have available, and how many videos you can watch. This app is customizable by you upon download where you enter the details of your monthly plan. From there, the app allocates information accordingly. You can program the app to turn off data usage automatically when limits are being reached.

Data managing apps such as this play as a data meter for your mobile device. Alerts will be provided for Wi-fi hotspots and to verify Wi-Fi connection speed. Some smart devices have a built in data meter in their settings. However, the built-in utility tool is terribly limiting and will not provide you the luxury of many value-added functions as you would find in a downloaded app. 

The Low Maintenance App

Contrary to popular apps, this managing app does not use up a lot of battery life and data. It primarily captures statistics directly from your mobile device to collect information and is a free-standing app, meaning no Internet connection is needed for it to operate and collate the usage pattern of your smartphone. 

Tuesday, 19 November 2013

Domain Registration – The First Step in Creation of a Website

Domain registration is the first step in creation of your own website. It is the name that visitors to your website would key in; it is often a catchy phrase or word ending in .com, .net. .org, .biz, or any other extension.  Of all the extensions available today, .com is one of the most frequently used and also among the most popular.

For registering a domain name, you would have to start with finding an ICANN accredited domain registrar. You can then check whether some of the names you have selected for your domain are available or not.

You can opt for a keyword as your domain name. Or, you could opt for shorter words that are easy to remember and can be branded over time. The probability of a catchy and relevant domain name being taken up by others is usually quite high. During domain registration, make sure you are registering .net and .org domain with the .com domain to safeguard your brand from future competition.

The best domain registration companies today are offering a whole range of add on services such as DNS management, domain forwarding, privacy protect, email accounts, and much more. They are also going out of the way to make sure that the future website owners are not inconvenienced in any manner; they are offering 24 hour customer support, seven days a week to answer all customer queries in the best possible manner.


The best registration companies today are offering all this and more at competitive rates. This means that individuals as well as business owners searching for a place to register their domain names have everything going in their favor. They can choose domain names depending on the purpose of their websites, check for availability, and purchase their selected domain names at industry leading prices with a whole lot of freebies for starting their sites. 

To know more visit @ www.domainregistrations.in

Wednesday, 23 October 2013

How Can You Make Customer Service More Effective And Easy To Provide?

Providing customer care to the employees has become one of the most challenging tasks for any business today. When the business is small, numbers of employees are small, and the revenue is limited. In the other scenario, when the business is large, the number of clients may be too large for the business to address them individually. It is for this reason that it has become indispensable for business to invest in solutions that enable them to care for their clients actively while keeping costs low.


Enabling customers to address their own issues

Companies are now implementing knowledge base software to allow customers to address their own issues without the need for employee assistance. This technology is based on an understanding that the modern businesses have client bases that are made by people who are conversant with technology. This makes it possible to provide the right information to them to handle whatever issues they are currently facing. A knowledge base is a collection of commonly asked questions or frequently raised issues completed with guidance answers to enable the reader to handle the issue on their own. It is similar to a list of Frequently Asked Questions, but the answers provided go into greater detail and are usually related to use of a product.

The client who has any issue with the use of a particular product is able to access the database of answers created by the knowledge base software. They are, therefore, able to address their own issues without any need to talk to a customer service representative from the company. They are also able to reduce the pressure that is exerted on the customer service department of the company.


Ever present customer assistance


Companies are also implementing customer service chat software that enables the client to have round the clock assistance. They are able to use live chat functionality to communicate with an employee of the company who is able to assist them with whatever product issue they are facing. Customer service chat software is effectively breaking down the walls between the client and the company. This software also makes it possible for a company to weed out anyone who does not have an actual issue. This reduces the load that their customer service department is expected to bear. Companies that have implemented these two solutions are able to cater to client needs better while keeping the cost of doing so low. 

Wednesday, 28 August 2013

Buy Best Computers Online in India

Buying a new computer is something that everybody takes seriously. Many who haven't tried shopping online aren't aware that they have been overpaying for their electronics. Finding the best prices for the computer is essential. Trying to buy them in stores won't always give customers the whole picture as to how much should be paid for a computer. Those who want to shop laptops online will have the option to better comparison shop and can find the laptop for the best price.
Laptops NEW,Hcl,HCL Mainstream AE2V0046-I
Many may also want a computer that is easy to take with them. Computers can be in the form of desktops, laptops, notebooks, e-readers, tablets etc. What suits you the best depends on the purpose of the purchase? Why do you want the gadget? It also depends, to extent, on the amount of money you are willing to spend on it. The most popular ones at the moment are the tablets segment due to high portability and powerful and engaging operating system and user interface provided by them. There are many different types of tablets on the market, and they all have different features. It is easy to buy tablet online, and it will make it simple to compare the features that each tablet offers. They come in many different sizes, so people will be able to choose the one that best fits their needs. They are available from several different brands with differing operating systems and you can pick one that you are most comfortable with. Look at all of the options available, and find the one that has the best features at the lowest price.
ME Tablets,Hcl,ME Tab Connect 3G 2.0
Finding laptops is simple as well, as shoppers can search for the features that they need online. They will be able to search by brand and by processor. There are also many sizes to choose from so that customers can find the one that best fits what they need. If you are lucky, you might end up having a web exclusive deal, which allows you to choose some accessories with your laptop for free as a bundle. This is a way of attracting and encouraging customers to buy products online. That could be a wireless mouse or a flash drive, and it can be at an even lower price than just buying the laptop in a store. Those who know exactly what kind of laptop they need can search for that brand or type online and see how much it costs from several different websites. The best part with online shopping is you get to make an informed decision by reading the reviews of other people who have tried the products hand on and have left a review of the same.

These are all great reasons that shoppers should consider finding their next computer online. This will allow them to learn all about the new options in tablets and laptops. There are many different features available now, such as exceeding strong cameras and great speakers. There are also significant new processors for lightning fast web browsing. Get the best possible price for these great computers by looking for the best deals online and seeing what the prices are like from store to store.
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