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Monday, 25 August 2014

Customer Experience Software Solutions for Travel and Hospitality Industry

Customer management is crucial because the success of any business is directly proportional to the number of its satisfied customers. For this particular reason customer experience software solutions are developed so that the customers can get instant answers to their queries. A company that is able to guarantee a flawless and comprehensive platform for consumers gets in demand instantly. This happens due to the fact that everyone who requires a definite type of service needs to have a certain platform to ask for it. In this article, we will focus on travel and hospitality industry and how using customer service software may help.

When we talk about travel and hospitality industry, owners demand customer service software that is capable enough to provide detailed information to every user. To reduce unstoppable customer calls regarding a particular service, customer service software solution is imperative. Finding seamless and reliable information online is what every customer prefers and it should be a goal of every company to provide desirable qualities to the consumers.

Why do Travel Businesses Need Customer Service Software

Comprehensive Solution

Such software provides comprehensive information to customers, and solve their queries instantly so that they do not require to wait for a call center call to connect.

Email Management

Customer emails are important and should not be ignored. If a customer receives a response instantly about their travel queries, then they prefer the same business again in future.

Multiple ways of finding information

Customer experience software solutions provide customers different ways of finding information. It can also be used to send outbound emails to a mailing list.

Easy Virtual Communication

In this technological era, virtual communication is essential if you want to remain ahead of the competitors. It is because of the fact that in order to know about an explicit service, sometimes web chat becomes an easier mode of communication.

Customers today are smart. Their moods and expectations are changing and they are looking for a company that can be at pace with them. There are numerous occasions including research, decision making and buying stages and a customer can abandon a session in a midway, without any particular reason, or due to a minor confusion. This can be reduced by providing personalized assistance to customers during transaction process. If they receive that timely help, they are more likely to complete their transactions and make a purchase from you on a regular basis. 

Sunday, 17 August 2014

The Intrigue Of Wool

A light hearted look at what makes wool such a useful material, now and through the ages. Written professionally the article looks at some of wools best assets.

And how these unique properties can make your bed the perfect haven for a restful night’s sleep
Summer is most definitely here! Whilst we enjoy the heat by day, getting a good night’s sleep can be elusive with temperatures in non-air conditioned rooms reaching sweltering proportions. All over the UK, people are struggling to get the night’s sleep they need to function the next day… and we all know how some people handle this lack of sleep better than others.

And so it seems rather odd to think that the solution to keeping cool at night lies in wool. After all, look at any variety of sheep and you will think warmth – full delightful wool that we associate more with keeping the cold of winter away in woolly jumpers, cardigans and socks and thus, the thought of layering our bed with a wool duvet, mattress topper and pillows seems an odd thing to do in the sweltering heat of summer.

But take a walk through the qualities of wool and you will see just how intriguing a material this is…

Hygroscopic – not a word that is commonly used and you will be forgiven for having no idea what it means! In a nutshell, it describes the property of being able to absorb, retain and release moisture (and, in this case, without affecting wool’s thermal qualities). This is a property unique to not just wool, but to many others too including sugar, salt and honey.

This ability to ‘breathe’ means that wool has been recognised as a great insulator in buildings, especially in places where moisture or fluctuations in humidity is a concern. Hence woolly socks on wet wellingtons mean you still have dry feet. No wonder wool duvets and pillows are becoming an attractive purchase…

Noise – wool can soak up many things, from oil slicks in the sea to noise. Noise is a vibration and sometimes these acoustic interruptions are not welcome. In the home, for example, wool insulation is a great way preventing sound carrying from one room to another. All-in-all, a great property for bringing peace and relative harmony to a household.

Biodegradable – we are all being encouraged to take positive action, thus reducing our impact on the world and the limited non-renewable resources left. As a result, the ‘fashion’ of purchasing and using biodegradable materials has become a firm fixture. Rather than filling landfill with plastic that takes billions of years degrade (if it ever does…), we are now putting biodegradable material on the compost and using it to fertilise the garden. Wool that is no serviceable and done its job, like human hair, will eventually completely breakdown, releasing no harmful chemicals, gases or other nasty stuff that shorten the earth’s natural life.

Nitrogen – is an element that has fabulous properties, especially when released slowly and naturally from wool and other biodegradable substances. It is a rich and much needed fertiliser that surrounding plants and organisms will feed on, growing healthy and lush.

Non-combustible – we are all now aware of the need for new furniture and soft furnishings to ne non-flammable. This is a direct result of phasing out the use of materials that give off harmful gasses when they burn and wool has this magic property! Its flashpoint is around 570°-600° but below these temperature, in its untreated state, it chars, preventing the spread of flames. It then self-extinguishes.

And so, wool is a property with many intriguing qualities that not only keep you warm or cool (depending on the humidity levels, which it ‘works out’ for itself), it also keeps you safe.

Gueat author Paulin Beijen has written this article using her excellent knowledge of wool. Pauline founded Devon Duvets along with her husband and they began developing wool bedding from there very own flock of sheep. Today Pauline heads up a fantastic operation at Devon Duvets who are a big part in the resurgence of wool.

Wednesday, 6 August 2014

Rack 'em! 7 Need To Knows About Server Rack Cabinets

So you've got your servers and you've got your rack cabinets, so all is right with the world. Only when you start piecing your servers into their corresponding rack cabinets do you realize that they are incompatible! Now, the only thing you've got is a headache. Not all servers fit in all rack cabinets and not all rack cabinets can be modified to suit your needs. Before running out to grab the ibuprofen, consider these need to knows about your set-up.
  1. 42U open doorRear door collision- In certain instances, everything fits in the front, and the server is in the rack cabinet, but the back door refuses to close. This is mainly an issue of OEM competition trying to squeeze technology into 1u and 2u servers. The manufacturers won't make the server box any taller or wider, but they will and do continually make them deeper, causing issues in the back of the rack cabinet. Two decades ago, a rack with a depth of 36 inches worked in virtually every scenario. In the early 2000's, the standard grew to 39.37 inches, or one meter. Now, racks are being stretched even more and are manufactured with depths of 42 and 44 inches.
  2. Check the rack holes- sometimes the smallest detail can be the biggest problem. Rack holes vary greatly; some server rails are only compatible with racks with square holes, others only work with round holes. Some rails are a combo and can work with either round or square holes, but not if they're threaded. Save yourself the hassle and always check the rails before dropping the cash on a server rack cabinet
  3. Obstructions within the cabinet can cause issues- specifications on cabinets often do not include what the rack looks like in between the front and rear mounting posts and additional mounting assemblage inside the cabinet, may collide with the OEM slide rails included with the server. If this is the case, the only option is to search for an aftermarket rail system that will accommodate the addition mounting obstructions.
  4. If unsure, always go bigger- in server racks, always go bigger if you have the space. Too small and you're left with two pieces of equipment that won't work with each other. Going bigger keeps you from the dreaded return/ exchange process and increases airflow and allows for more room for cable management.
  5. Check both internal and external specs closely- server racks are loosely categorized by their internal dimensions. For example, standard 42u server cabinets will have an internal height of 73.5 inches, with each unit measuring 1.75 inches. The issue arises with external specs. Though 42u server cabinets are categorized together, some of the external specs such as height and depth can vary by a number of inches, making a world of a difference when working in a confined allotment of space.
  6. Noise pollution-today's servers are loud. With the heavy-duty fans being used to cool the increasingly important functionality of the servers, it can be difficult to position server rack cabinets anywhere near people without the noise becoming a distraction. Some cabinets are created with this problem in mind, and manufacturers boast claims of reducing noise by as much as 80 percent.
  7. Shop around-with the explosion of cloud-based data systems, server racks are in-demand and pricey pieces of equipment. Manufactures constantly reinvent the wheel with server racks, and you can benefit from closeout pricing.
Make sure you do your research and take into consideration these seven helpful tips before purchasing your server rack.

+Katrina specializes in products for the leading custom design and manufacturing of racking products for your tech needs at

Monday, 28 July 2014

The Heart of Hosted IVR Solutions

The cloud revolution is here and it is here to stay. This reality is evidenced by the way cloud has found its way into most technologies. This growth has resulted in the gradual replacement of standalone legacy IT solutions with the all new software-as-a-service. IVR or interactive voice response has not been spared this upgrading and the result has been hosted IVR solutions.

What is IVR?

In the past, IVR Solutions employed pre-recorded voice prompts as well as menus to present options and information to the caller. The responses were entered by way of a touch-tone telephone keypad. This type of technology can be used to retrieve information such as product details, bank balance, mobile recharge balance, order status and a whole lot more.

IVR solutions have grown to be the backbone of customer contact centers to provide the user with a high quality service and numerous other benefits.

Hosted IVR

The advent of hosted IVR solutions has made it easy for you to equip your business with cutting edge IVR technology without investing the effort and costs associated with legacy solutions. Hosted solutions require no investment in equipment acquisition and maintenance, as all you need is your telephone system, while the IVR solution is maintained by the service provider.

Other factors that favour a hosted solution for your needs include:

     -  Easy expansion – Due to the location of the equipment at the hosting facility, upgrading and down grading becomes an effortless undertaking. It’s as simple as choosing a different package and the service provider will make all the necessary adjustments at their facility.  This ensures that your business always has just what it needs, nothing less and nothing more.
    -   Monitor expenses in real-time – You can quickly work out your ROI in real time with a hosted solution. You can ascertain the precise number of calls, successful calls and abandoned calls among others.
     -  Focus on core-business functions – A hosted solution promises to get rid of excess baggage, allowing you to concentrate on your business. You don’t need to recruit technical personnel to deal with the IVR equipment or devote office space to such a set up.

Other benefits include the ability to move on to new technologies without experiencing a loss in terms of the obsolete equipment. Technology is advancing at a menacing pace and this fact is a reality. You can get IVR services on-line from a reputable company.

Friday, 16 May 2014

Using Technology to Improve Operations within the Justice System

The justice system is one of the institutions whose operations must be highly streamlined to ensure utmost efficiency and transparency. Technology is a critical factor in the improvement of operations within the justice system right from the police stations to the court rooms and the correctional facilities. One such technology that has hit the market is the corrections management software which correctional facilities can make use to enhance their activities.

Justice Systems

Easy handling of institution's tasks:

Correctional facilities are usually heavily burdened with activities ranging from admission of new prisoners, tracking their court progress, administering punishments and releasing prisoners who have since finished their term in the correctional facilities and so on. If all these activities are handled manually, it can become overwhelming difficult for the employees. Delays will be a general problem day in day out and this greatly and adversely impacts the performance of the institution. It is, therefore, for such institutions to seek help from companies such as justice systems corp. to gain access to the appropriate technology.

Fewer mistakes and errors:

Specifically, justice systems corp. usually partner with criminal justice agencies, engineers, prisons, jails and juvenile facilities to integrate as well as maintain electronic security systems. Such technology and corrections management software among many others mainly helps in the elimination of possible errors that so much characterize heavy operations such as those of correctional facilities. Gone are the days when mistakes and errors were a frequent factor in the correctional facilities. With the right software, you will be in a position to handle data and information more accurately leaving little or no chances for errors that could cause problems. For instance, all the prisoners' information is well input in the database making it easier to retrieve whenever it is required. In this case, no prisoner will be released erroneously, and no mistakes will be made during the court proceedings.

Data sharing made easy:

Institutions within the justice system usually have to share information between them. With the proper software, the process will be made easier and faster and, therefore, avoiding any delays and possible errors.

When looking for the correct software, it is important to consider a few factors. For example, you may want to consider looking for a company capable of expanding and improving communication, security and safety systems in your facility. The most important thing, however, is to consider finding a company that has the ability to seamlessly integrate new technology with the existing facilities in your institution.

Thursday, 8 May 2014

Keeping Your Iphone Data Usage under Check

The use of mobile phones has increased considerably in recent years, especially with the emergence of Smartphone. People no longer need a visit to the cyber cafĂ© or wait until they can get to the office to read their mails or update their multiple social media profiles because they can do so using their mobile phones. Data limits are every smart phone user’s enemy. Just a download at a wrong time may send a skyrocketing bill. iPhone has a built in tool that allows one to track his or her data usage, and one can also get free reports from a carrier that gives you a more accurate picture.

Here are three steps on how to check data usage on iPhone:

  • Begin by opening the settings to find the application on the home screen.
  • Tap on the cellular. It’s on the top group of options and then tap general – usage –cellular usage. The display on the screen shows the current period, lifetime, and current period and roaming. Cellular usage also includes wireless data used for web browsing, emails as well as social media.
  • The next step entails scrolling down cellular data usage where information is listed. It is necessary to reset your present period since the information displayed might be inaccurate.

Data usage statistics is extremely important because it helps individuals to get an accurate reading of how they are using their data on their iPhone. Users are required to reset statistics on the first day of their billing cycle. This can be done by tapping the reset button at the bottom of the screen. Computation of data used over a given period of time is simply done by tapping the ‘reset statistics’ button on the menu.
Looking and understanding your data plan is also essential. The data usage app on your iPhone will let you see how much data you have used up to a certain point, but it cannot show how near you are to your monthly or weekly limit. However, you can retrieve this information by entering the code depending on your service provider. In a bit to control your data usage on your phone, you will see ‘data tethered.’ There is no point being confused as this means the class of data used while your iPhone is connected to another device using the individual hotspot feature. Generally, you can make use of the inbuilt data monitoring app on your iPhone to a great advantage. Knowing how to check data usage on iPhone gives you greater control of the amount of data you use when reading emails, doing online research and on social media. There are various data monitoring apps available on the app store that you can download to track the same with some enhanced features added by the developers.

Monday, 9 December 2013

Manage Your Smart Phone's Data.... Smarter way!

What can't a smart phone do these days? From face to face conference calls, to web browsing and network sharing, data is constantly strumming through your mobile device, for which your mobile company charges you. At sign up, you opt for different plans that include data transmission of your preference. However, you are not always aware of how much, or little; you use it until you start downloading new apps and features.

The Ultimate in Control at Your Fingertips

There's an easy solution to keep track of your data consumption and that is with an app called My Data Manager. My data manager app allows for complete control over your usage so you will know when you are drawing close to your limit. It has a unique feature described as a monthly data forecast. Within this forecast, it will give you a hypothetical play by play of where your data usage will be used if you keep what you currently have been functioning. The ultimate goal is to prevent data use overage causing you to pay the difference on your next bill.

My Data Manager App will provide you a data budget. It will provide you with a day to day amount of data that can be used to keep you within your monthly data plan. This includes calculating how much music you can stream per day, how much social networking you have available, and how many videos you can watch. This app is customizable by you upon download where you enter the details of your monthly plan. From there, the app allocates information accordingly. You can program the app to turn off data usage automatically when limits are being reached.

Data managing apps such as this play as a data meter for your mobile device. Alerts will be provided for Wi-fi hotspots and to verify Wi-Fi connection speed. Some smart devices have a built in data meter in their settings. However, the built-in utility tool is terribly limiting and will not provide you the luxury of many value-added functions as you would find in a downloaded app. 

The Low Maintenance App

Contrary to popular apps, this managing app does not use up a lot of battery life and data. It primarily captures statistics directly from your mobile device to collect information and is a free-standing app, meaning no Internet connection is needed for it to operate and collate the usage pattern of your smartphone.